At Essaydew, we strive to provide high-quality academic writing services to our customers. However, we understand that there may be situations where a refund is requested. Please read our Refund Policy carefully to understand the circumstances under which refunds may be issued.

1. Eligibility for Refunds

• Refunds may be granted in the following situations:
  • The order has not been assigned to a writer, and the customer requests cancellation.
  • The order has been canceled by the customer before any work has been done.
  • The writer fails to deliver the completed order by the agreed-upon deadline, and the customer no longer requires the service.
  • The completed order does not meet the customer's initial instructions, and revisions do not adequately address the issues.

2. Refund Process

• To request a refund, customers must contact our support team and provide detailed reasons for the refund request. Refund requests must be submitted within [insert time frame] of the order delivery date.

• Our support team will review the request and may require additional information or documentation to process the refund.

• If the refund request is approved, the refund will be processed within [insert time frame]. Refunds will be issued to the original payment method used for the order.

3. Non-Refundable Situations

• Refunds will not be granted in the following situations:
  • The customer cancels the order after work has already begun or has been completed.
  • The customer is dissatisfied with the quality of the completed order but has not requested revisions.
  • The customer fails to provide essential instructions or materials required for order completion.

4. Partial Refunds

• In some cases, partial refunds may be granted based on the extent of work completed or the severity of the issue. The amount of the partial refund will be determined on a case-by-case basis.

5. Dispute Resolution

• If a customer is dissatisfied with the outcome of a refund request, they may contact our support team to escalate the issue. We will work with the customer to resolve the dispute in a fair and timely manner.

6. Changes to the Refund Policy

• Essaydew reserves the right to amend or update this Refund Policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website.

By using our services, you agree to abide by this Refund Policy. If you have any questions or concerns, please contact our support team for assistance.