Refund Policy – EssayDew

At EssayDew, we are committed to providing ethical, high-quality academic support and mentoring services to our clients. While we strive for excellence in every interaction, we understand that there may be circumstances where a refund is requested. This Refund Policy outlines the conditions under which refunds may be issued, in line with our commitment to academic integrity.

1. Eligibility for Refunds

Refunds may be considered under the following circumstances:

  • The order has not yet been assigned to an academic mentor, and the client requests cancellation.

  • The client cancels the request before any academic consultation, research assistance, or content guidance has begun.

  • The assigned mentor fails to provide the agreed-upon support within the specified timeframe, and the client no longer requires the service.

  • The delivered work significantly deviates from the original academic support request, and reasonable revisions do not resolve the issue.

2. Refund Process

To initiate a refund request, clients must contact our support team and provide a detailed explanation of the issue. All refund requests must be submitted within [insert time frame, e.g., 7 days] of the service delivery date.

Our support team will review the request and may request additional clarification or documentation to assess the claim. If the request meets the conditions outlined in this policy, a refund will be issued to the original method of payment within [insert refund processing time, e.g., 5–10 business days].

3. Non-Refundable Situations

Refunds will generally not be granted in the following cases:

  • The client cancels the request after academic mentoring or support work has already started or been completed.

  • The client expresses dissatisfaction with the quality of academic guidance but has not requested or allowed revisions.

  • The client fails to provide the necessary information, materials, or clear instructions required for effective academic support.

4. Partial Refunds

Partial refunds may be offered in situations where:

  • A portion of the academic support service has already been delivered.

  • The issue raised warrants compensation but does not justify a full refund.

The amount of any partial refund will be determined after a careful review by the support team on a case-by-case basis.

5. Dispute Resolution

If a client disagrees with the outcome of a refund request, they may escalate the matter to our senior support representatives. EssayDew is committed to resolving all concerns fairly, respectfully, and in a timely manner.

6. Policy Updates

EssayDew reserves the right to update or amend this Refund Policy at any time without prior notice. Any changes will take effect immediately upon being published on our official website.

By using our academic support services, you acknowledge and agree to this Refund Policy. If you have questions or need further assistance, please contact our support team at info@essaydew.com.